Cancellation
We have made a reservation for you and in case of cancellation we have to withhold part of the total rent:
– 6 weeks before arrival we withhold 25% of the total rent.
– 4-6 weeks before arrival we withhold 50% of the total rent.
– Less than 4 weeks before arrival we withhold the total rent.

If your stay has to be interrupted and you have to leave before the booked departure date, prepaid rent will unfortunately not be refunded. See below about cancellation insurance. The terms and conditions applicable at any time can be read here.

Cancellation insurance
You have the option to click yes to a cancellation insurance of 5% of the total rental amount. You do this online when you book – see the booking form. The terms and conditions applicable at any time can be read here.

Arrival departure
You are welcome to check in with us from 15:00
On the day of departure, we ask you to check out no later than 11:00.

If you arrive outside normal opening hours, please contact reception in advance. We will find a solution.

Payment terms – online booking.
When you book online, we charge a deposit of 25% of the full amount – including extra services. This is your confirmation of the reservation.

Deposit
If you have pre-booked activities, we ask for a deposit for these when you arrive.

Extra environmental fees – and what is included
Environmental fee (consumption of electricity and water in the holiday home) is settled at the reception upon departure.
Electricity is settled at DKK 3.5 per kWh.
Water is settled at DKK 100 per m3. Both are subject to price adjustments.

Your stay includes free access to fitness, wellness and pool.
The stay includes final cleaning, but excludes bedding.

Errors – reservations
We make reservations for any printing errors, price errors or similar.

Complaints
If you experience something that raises questions, please contact the reception immediately. If you wish to make a claim for compensation, it must be made in writing to Enjoy Resorts within 8 days from the day of arrival. Write to kundeservice@enjoyresorts.dk. Expect 8 days response time.

Stay and responsibility
As a guest, you are obliged to respect the resort’s rules and regulations. Especially in the waterpark and in the wellness and spa area, you will see signs with hygiene recommendations. Together we can ensure a great vacation for everyone.
In the event of damage to your holiday home, your own liability insurance will cover any damage.

Cleaning
Enjoy Resorts provides final cleaning on departure. If you need daily cleaning, can be ordered.

No-show
In case of no-show, the prepaid stay will not be refunded. Read more at the top under “Cancellation”.